The 2 a.m. toothache call, answered and booked.
Every emergency call answered. Tomorrow's chair filled.
DentiNow picks up your emergency line day and night, screens for anything that belongs in the ER, and books the caller into your next-day emergency slots, right in your practice management system.
HIPAA compliant. BAA included for every practice.
Thanks for calling Maple Street Dental. First, a few safety questions. Any trouble breathing or swallowing?
No. But my lower left molar is throbbing. It's about an eight.
I can get you in Monday at 8:00 AM with Dr. Alvarez. Should I book it?
Yes, please.
Answers 24/7
Nights, weekends and holidays, plus overflow from your main line.
Keep your number
Forward after hours, or port your existing emergency line.
English and Spanish
Callers choose their language in the greeting.
Starts in shadow mode
See what it would have booked before it books anything.
From first ring to a confirmed appointment, in one call.
Answers and screens
Picks up in your practice's name and asks the red-flag safety questions before anything else.
Finds the patient, hears the problem
Matches name and date of birth to your records, then takes pain level, location, swelling, bleeding and recent procedures.
Offers your real openings
Reads up to three next-business-day emergency slots from your live schedule. The most urgent callers get the earliest ones.
Books it and texts the patient
Writes the appointment to your PMS with a triage note, then sends a confirmation text and a reminder two hours before the visit.
Connects to Open Dental, Dentrix, Eaglesoft and other systems through a direct API, an integration platform, or a small agent on your office server. Your PMS stays the system of record.
It runs your emergency line the way you would.
Your schedule, your rules
You set the emergency blocks, visit lengths, daily caps and which provider takes extractions or children. DentiNow only offers slots that fit.
Your dentists write the script
Every triage question, urgency rule and comfort-care line is approved by your dentists before launch. The AI never diagnoses, prescribes or improvises clinical advice.
No double-bookings
Each slot is held while the caller confirms, re-checked against your live schedule before it is written, then read back from your PMS to make sure it landed.
Know before you walk in
A 7:00 AM summary covers every overnight call. Each booking carries the triage summary, and the dashboard keeps the transcript and recording.
A person is one key away
Callers can say "person" or press 0 at any moment to reach your front desk during office hours, or your on-call dentist after hours.
New patients and children, too
Books existing and new patients. For a child, it takes the guardian's name and number and routes to a pediatric-capable provider.
Safety comes before scheduling.
Every call starts with the same red-flag questions. One yes, and the caller is told to call 911 or go to the nearest ER, and your on-call dentist gets a text.
The decision comes from a fixed table your dentists approve, not from the AI model. An unclear answer is asked once more, then treated as a yes and handed to a person.
The caller hears your approved first-aid steps and is transferred to your on-call dentist. It is never booked for tomorrow.
Asked first, on every call
- Swelling spreading to the eye, neck or floor of the mouth
- Trouble breathing or swallowing
- Bleeding that won't stop after 10 minutes of pressure
- Fever with facial swelling
- Jaw injury, suspected fracture, or a head injury with loss of consciousness
Any yes ends the call with an ER instruction, no booking, and an alert to your on-call dentist.
HIPAA compliant, from the greeting to the audit log.
Patient information is protected at every step of the call, and we sign a Business Associate Agreement with your practice before the first patient dials in.
BAA with your practice
A signed Business Associate Agreement, backed by BAAs with every vendor that touches patient information.
Encrypted everywhere
Recordings, transcripts and call data are encrypted at rest and in transit, and patient data is processed in US regions only.
Every access logged
Each record view, recording playback and rule change is written to an audit trail you can review.
Locked-down staff access
Multi-factor sign-in is required, roles limit who sees what, and idle sessions close after 15 minutes.
Nothing clinical in a text
Patient texts carry only your practice name, date, time and address. Staff emails link to the dashboard and never include patient details.
Consent built in
The recording disclosure plays before any information is collected, and callers are asked before they receive a text.
You pay when a call becomes an appointment.
One price, one plan. No per-minute charges and no seat licenses.
$8 per booked call
$99 monthly minimum, which covers your first 12 bookings
- 24/7 answering in English and Spanish
- Red-flag safety screen on every call
- Booking straight into your practice management system
- Confirmation and reminder texts to patients
- Staff dashboard with transcripts, recordings and the morning summary
- HIPAA compliance and a signed BAA
What would your month cost?
Calls that end in an ER redirect, a transfer to a person or a callback request are not billed.
Hear it take a call.
Call the demo line and play the patient. You will hear the safety questions, the triage and a booking from start to finish.
The demo line answers as a made-up practice with made-up patients. Please don't share real health information on it.